FAQs we're here to help

Q1. Ugrace hair

Ugrace hair is a human hair manufacturer in Xuchang China, produce hundreds of thousands of bundles per month, the products have Brazilian hair, Peruvian hair, Indian hair, Malaysian, and more than 10 hair texture in stock.

Q2. Is all Ugrace hair are virgin hair?

Yes, all Ugrace hair bundles are 100% Virgin human hair bundles, no shedding no tangle, high quality hair bundles

Q3. How can i place new order

Visit our site www.ugracehair.com , browse the product and add to cart or checkout, then enter your information, place order.

Q4. How can I pay my order

Ugrace hair support PayPal gateway, you can use your PayPal account pay, if you don’t have PayPal account, you can use PayPal Guest to Pay, also can enter your pay information.

PayPal, PayPal Credit, Visa, MasterCard, AMEX, Discover are support.

Q5. How long is the shipping arrive

A Usually we will send out the hair within 24 hours. For items not in stock, we will contact you and let you know. Shipment is proceeded by Fedex/DHL. North America 3-5 working days, South America t 4-7 days, Europe 3-5 working days, Australia 3-5 working days, Middle East 3-5 days, Africa 4-7 days.
Kindly note below:
P.O Box is not acceptable.
Make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending. And pls don’t leave PO box address which are nbot accepted by shipping company.

Q6. How can I tracking my order

You can tracking your order here https://www.ugracehair.com/order-tracking/

Shipping tracking:

DHL: www.dhl.com

Fedex: www.fedex.com

UPS: www.ups.com

TNT: www.tnt.com

or you can tracking all shipping at https://www.17track.net/

Q7. How many bundles should I need

Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.

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